Privacy Policy

This Privacy Policy outlines how 1xBet (“we”, “our”, “us”) collects, uses, stores, and protects your personal data when you access or use our website, mobile apps, and related services from Bangladesh. We are committed to safeguarding your privacy and complying with applicable data protection laws.

1. What Information We Collect

When you register for and use 1xBet services, we may collect the following types of personal information:

a. Personal Identification Data

  • Full name
  • Date of birth
  • National ID or passport number
  • Residential address
  • Phone number
  • Email address

b. Financial & Transaction Data

  • Bank account or mobile financial service details (e.g., bKash, Nagad)
  • Deposit and withdrawal history
  • Payment method used
  • Betting and gaming activity

c. Technical Data

  • IP address
  • Browser and device information
  • Access time and activity logs
  • Geo-location data (when applicable)

d. Verification Documents

  • National ID, utility bills, bank statements, or other KYC (Know Your Customer) documentation

2. How We Use Your Information

We use your data for the following purposes:

  • To create and manage your account
  • To process deposits and withdrawals securely
  • To ensure responsible gambling practices
  • To verify your identity and comply with AML (Anti-Money Laundering) laws
  • To improve our services and personalize your experience
  • To detect, prevent, and report fraud or illegal activities
  • To send promotional offers (only with your consent)

Your data is collected and processed on one or more of the following legal grounds:

  • Performance of a contract: To provide services under the user agreement
  • Legal obligation: To comply with AML and regulatory frameworks
  • Legitimate interest: To improve customer service, security, and risk management
  • Consent: For marketing or non-essential communications (can be withdrawn at any time)

4. Data Retention

We retain your data for as long as necessary to:

  • Fulfill the purposes listed above
  • Comply with legal obligations and regulatory requirements
  • Resolve disputes or enforce our terms

Inactive accounts may be archived or deleted after a defined period based on local compliance policies.

5. Data Sharing and Transfers

We may share your data with:

  • Licensed payment processors (e.g., bKash, Rocket)
  • Identity verification providers
  • Regulatory authorities (if required by law)
  • Affiliates or service providers assisting in platform operation
  • Marketing partners (with prior consent)

All third parties are bound by confidentiality agreements and data protection obligations.

We may store or transfer data to servers outside Bangladesh (e.g., within the EU or other jurisdictions), always ensuring adequate protection measures.

6. Your Rights

As a user in Bangladesh, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to data processing
  • Withdraw marketing consent at any time
  • Request data portability (if applicable)

To exercise any of these rights, please contact us at [email protected].

7. Security of Your Data

We implement industry-standard measures to protect your personal data, including:

  • Data encryption (SSL)
  • Two-factor authentication (2FA)
  • Regular system monitoring and penetration testing
  • Restricted access to sensitive information

Despite these measures, no system is 100% secure. Users are advised to keep their passwords confidential and report any suspicious activity.

8. Cookies and Tracking Technologies

We use cookies to improve website functionality, remember your preferences, and analyze site usage. For more details, see our Cookies Policy.

9. Marketing and Communications

You may receive marketing messages from us if:

  • You have opted in during registration
  • You participate in promotions or bonus programs
  • You’ve given consent on-site or via app

You may unsubscribe from emails at any time by clicking the “unsubscribe” link or adjusting your notification settings in your profile.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect legal or operational changes. Significant changes will be notified via email or on the website.

Last updated: [Insert Date]

11. Contact Us

For questions or concerns regarding this Privacy Policy, contact us:

  • Email: [email protected]
  • 24/7 Live Chat via the website
  • Telegram Support (Bangladesh): @xbetbd_support

By using the 1xBet platform in Bangladesh, you confirm that you have read, understood, and agree to this Privacy Policy.